We always strive to provide excellent services and maintain a 100% client satisfaction rate. In the rare instance of an unsatisfactory experience, we are committed to providing you with the needed correction within 7 days from the initial service, and if there was a mistake on our part, a full redo or refund will be provided. However we ask our guests to notify us within 24 hours after the initial service took place.
No show policy
No shows are probably one of the most disruptive problems we, as an industry encounter daily. No shows bring us a wide range of problems. The more complex (and hence- long and pricey) the service, the more painful the loss. We waste hours of precious time that might have been given to another willing client. This is why we ask for a £25 deposit to secure your appointment. Depending on the service we may require a higher percentage of deposit but this will be discussed with you when you attend your complementary consultation. Two or more cases of no shows will result in a full payment upfront to secure your appointment.
We make an effort to avoid waiting periods in the salon and provide the most exquisite experience, and therefore we ask our guests to be on time for their appointment. If you’re running more than 10 minutes late, please let us know as soon as possible. The service may need to be adjusted to a shorter time frame. If you arrive at least 15 minutes late, you will be required to reschedule. Two or more cases of late arrivals will result in a £10 fee added to the bill.